The Simbalotto Terms and Conditions (hereinafter referred to as the Terms of Use) apply to the simbalotto.com website (hereinafter referred to as the Website) operated by LLL World Marketing Limited, Peiraios 30, 1st floor, office 1, 2023 Strovolos, Nicosia – Cyprus.
By either displaying, browsing, or using the simbalotto.com Website in any way the Player is subject to the following Terms of Use as well as our Privacy policy. In case the Player does not agree to either of them, we ask the Player to stop using simbalotto.com.
For any questions regarding our Terms of Use or our Privacy Policy Contact us through our contact form.
These Terms of Use will be governed by the laws of Cyprus.
1. Definitions
Lottery – a number game within which a Drawing takes place.
Drawing – a drawing of a specified amount of numbers from specified ranges of standard numbers or standard and bonus numbers within a particular Lottery. Drawings take place repeatedly on such days and hours as established by the Operator of a particular Lottery.
Operator – the entity organizing the Drawing in a particular Lottery.
Player – a person who participates in one of the lotteries offered on simbalotto.com
Ticket – an electronic ticket for a drawing the Player selects for a particular Lottery that contains one or more Lines.
Line – a single set of numbers that the Player selected for a particular Lottery drawing. Depending on the Lottery, it may contain a different amount and/or other pool (of a different range) for standard and bonus numbers (if they exist).
Winnings – the amount won if a line created by a Player matches a predefined set of numbers drawn in a Drawing that the Ticket containing the line was bought for.
Deposit – funds deposited on a player’s account to be later used to purchase Tickets.
Account – the Player user account, which has the Player funds, purchased Tickets, and the Player data assigned to it.
2. Limitations of use
Online gambling may be illegal in your location. The player must obtain the necessary information about whether that is the case in his/her current location, or not. If online gambling is illegal in the player’s current location, the player must refrain from using our website and not execute any transaction whatsoever on our website.
The Website is directed towards any natural person of age who can legally use it according to the laws they are subject to. We ask the Player not to use the website if the Player does not meet those criteria, as it might result in the Player Account getting suspended and its data permanently deleted in accordance with our Privacy Policy and these Terms of Use. By using our Website and our services, the Player automatically declares that the Player does not break any law that the Player is subject to as a result of the use of simbalotto.com. The Player also declares that the Player is mentally healthy and takes full responsibility for the Player’s actions.
The Player declares that the Company holds no responsibility for the verification of the above facts, and on account of that, the Player surrenders making any claims against us on that ground. The Player declares that the Player understands and accepts the fact that we are unable to provide the Player with any information, advice, or guarantees on legal matters.
3. Services
The Website provides services of purchasing, processing, and storing Tickets for the Drawings selected by the Player, and receiving Deposits to be later used to purchase Tickets.
The Tickets purchased by the Player are processed by the Company. The ticket data are sent to third-party entities who will then physically purchase them at official outlets of a particular Lottery.
Due to the nature of the service and the fact that it is instantly processed, it is not possible to waive, cancel, or refund a Ticket purchase order once submitted. Because of that, all Ticket purchases are final and not subject to cancellation or refund.
The amount of Winnings is always consistent with the one officially provided by the Lottery’s Operator (after deducing potential fees for funds transfers) and converted to the Player account’s currency according to the current exchange rate, without prejudice to paragraphs 3.5, 3.6, and 3.7. Taxes, customs duties, and other payments might be covered out of the Winnings both by the Operator and/or the Company. The above notwithstanding, the Player is also obliged to cover all the taxes, customs duties, and other payments related to collecting the Winnings, in the country where the Lottery is held, as well as local taxes in the Player’s country of residence.
Winnings up to 2500 € (calculated by the current exchange rate) are automatically deposited to the Player account. Any winnings above 2500 € are looked into individually and might be deposited to the Player account manually or they may require additional actions by the Player. The Player will be notified by the Company of all the procedures. the Player also agree to take any actions and file any documents or sign an agreement, if they are required to collect the Winnings. In most cases, the Company will assist the Player and file all necessary documents on behalf of the player, in order for the Player to receive his winnings without having to travel to the country in which the Lottery is held.
Some lotteries might require the Player’s appearance to collect the Winnings.
The winnings of the free Quick-Pick Ticket type are assigned to the Player’s account based on the information delivered to us by the Operator, which is why they might show up on the Player’s account with delay.
The Player hereby acknowledges that all data submitted by the Player (including personal data) might be delivered to the Operator and other third-party entities if it is required to collect the Winnings.
The Company does not offer any number games of its own, the Lotteries are organized and managed by third-party Operators. The Company is not directly affiliated with any of the Operators. Any references to the Operators available on the Website only serve for informational purposes and do not advertise the services of a particular Operator, and they do not constitute any affiliation with any of them.
By using the services available on the Website the Player declares that all the funds that the Player uses to purchase Tickets or make a Deposit are owned by the Player and do not come from theft or are not restricted or reported to proper authorities as lost.
The price of a Ticket contains a fee for services made available on the Website. By using the Website the Player hereby surrender any right to discuss, argue, or make claims concerning the aforementioned price and acknowledge that it might differ from the official price set by the Operator.
All the Ticket purchase disposals for a particular Drawing have to be placed before the date of the Drawing and the hour specified in Table 1.1.
The deadline for placing Ticket purchase disposals differs concerning a particular Lottery. We reserve the right to change the hours included in Table 1.1 in the event of the Operator postponing the Drawing date which may occur outside of our control.
A Ticket purchase disposal between the hour specified in Table 1.1 and the Drawing hour might only be valid for the next Drawing of a particular Lottery, of which the Player will be explicitly notified during the purchase process. The date of a Ticket purchase disposal is considered to be the date of receiving a receipt from the payment gateway the Player used to make a payment for the Ticket or the recorded date of the purchase made with the Player Deposit.
In the event that we receive the receipt of the purchase after the Drawing date and the hour specified in Table 1.1, we reserve the right to automatically move the Ticket to the next drawing of the Lottery the Ticket was purchased for.
Table 1.1. Lottery closing hours.
Lottery Closing hours Timezone
Eurojackpot 18:30 Europe/Helsinki
EuroMillions 17:30 Europe/Paris
Mega Millions 21:45 America/New York
Polish Lotto 20:40 Europe/Warsaw
Powerball 21:00 America/New York
SuperEnalotto 18:30 Europe/Rome
UK Lottery 18:30 Europe/London
In the event of rare and unintentional errors in the Website’s software or other malfunctions that result in a Ticket not being purchased according to the Player’s disposal, the Company will compensate an unfulfilled purchase in the form of a Ticket for other Drawing of the same or another Lottery or return the costs of the Ticket purchase in form of additional funds in form of Deposit. The Company’s liability is only limited to the amount of the Player’s costs of the Ticket purchase.
Within a single order, the Player may purchase no more than 20 Tickets, whereas the total amount of an order may not exceed 1000 €. Within a single Ticket, the Player may purchase a maximum of 25 Lines.
Participation in a Drawing (by purchasing a Ticket) is subject to these Terms of use, as well as the legislations of law, terms, and rules the organization of the Lottery by the Operator is subject to.
In the event that any errors will result in unwarranted granting of Winnings to the Player or increasing the Player’s existing Winnings, the Player will not be entitled to them. The Player will notify the Company of such occurrence immediately and return the wrongfully calculated Winnings (on the Player’s Account) to the Company (according to their command) or the Company might, on their own accord, withdraw the amount equal to those Winnings from the Player’s Account.
4. Account management
To be able to use the services made available by the Website, the Player has to create an Account by successfully passing the registration process.
To successfully pass the registration process it is necessary to have an e-mail account. To fully activate the Account the Player has to click the activation link we send at the e-mail address provided by the Player during the registration process. The Player might use the Account without full activation, although some of the Website’s features might not be available.
By creating an Account the Player hereby declares that the detailed information the Player provides during the registration and updating processes is true and correct, and in the event of any changes, the Player will properly update it. The Player also declares that the Player does not and will not make the Player Account available to third-party individuals and entities, under the threat of suspension or deletion of the Account.
The Player declares that the Player will use the Website and its services in good intentions towards the Company and other users of the Website.
The player may only have one Account on the Website. The Player also declares that the Player has not had an active Account before that was suspended or deleted. In the event of not fulfilling these requirements, the Company reserves the right to suspend or delete all the Accounts that the Player owns.
The Company reserves the right to demand additional information and documents that confirm the Player’s identity at any time. The Player account might get suspended until said requirements are fulfilled.
The Company reserves the right to immediately suspend an Account or block access to the Website without giving a reason.
We will notify the Player of suspending the Player’s Account in an e-mail sent to the address specified in the Account profile.
The Player is entitled to appeal the suspension of the Player Account within 14 calendar days by replying to his/her e-mail notifying of the Account suspension.
The Company reserves the right to delete a suspended account if the Player does not comply with the unblocking requirements we have sent the Player within 30 calendar days from its suspension or if we do not receive the Player’s appeal.
We respond to appeals within 30 calendar days. In the event of a negative response to the appeal, the Player Account might get deleted after 30 calendar days from looking into the appeal. In the event of a positive response to the appeal, the Player Account will be unblocked within 48 hours.
In the event of a permanent suspension (lasting longer than 60 calendar days) or deletion of an Account, the Deposit will be returned through the means agreed upon by the Player and the Company up to the amount of the funds legally transferred to the Account without prejudice to paragraph 5.2.
The Company reserves the right to not pay out Winnings assigned to a suspended or deleted Account if the Tickets that contain Winnings have been purchased against the existing law or in breach of these Terms of Use. The said Winnings will be seized by the Company. A decision of seizure of Winnings by the Company is final and there is no appeal available against it.
The Player declares that the Player will fully cooperate with the Company and provide it with all necessary documentation completely and with good intentions, especially to verify the Account and collect the Winnings.
The Player declares that the Player is responsible for accounting and paying taxes and all other payments set by the government or other lawmaking entities of the Player’s country, the place of stay or residence, for any payments that become necessary due to the Player using the Website (including, but not limited to, the Winnings fees). However, the Player acknowledges and accepts that the Company may withhold the withdrawal of funds from the Deposit and pay all the necessary expenses, payments, and taxes required by law that relate to the Player Account, as well as cover extra payments and costs related to Ticket purchase and Deposit funds withdrawal.
The Company takes no responsibility for any losses or actions resulting from unauthorized access to the Player Account by using the Player Account’s access data (e-mail and password). The Player is also obliged to notify the Company of any suspicion of unauthorized access to the Player Account.
The Player declares that the Player will not perform any chargeback operations or cancel any payments performed by the Player in relation to the services and will compensate the Company for any losses, costs, or damages caused by the Player taking such actions and in any such case will pay all the resulting obligations towards the Company.
The Player declares that the Player will not use his Account or make it available to third parties for illegal purposes intended for fraud, money laundering or any other objectionable actions and will not make attempts, personally or through third parties, to breach the security, reverse engineer, obtain the source code, modify or perform any activities that might cause damage to the Website or the Company including the infrastructure and the employees.
In the event of violating the above declaration, the Company is authorized to reveal all the information and data related to the Account to proper authorities, suspend or delete the Account as well as confiscate all funds on the Account, including the Deposit and the Winnings, whereas it does not exclude the Company from taking other actions not specified in these Terms of use.
The Player authorizes the Company to make the Player data available and notify proper authorities, Internet service providers, banks, payment card operation companies, electronic payment service providers or other financial institutions of any suspicious, unlawful, deceitful or inappropriate actions taken by the Player or by use of the Account and the Player will fully cooperate with the Company in order to investigate and reveal such actions.
The Player will compensate the Company and surrender all claims against the Company over all demands, summons, obligations, damages, losses, costs, and expenses, including legal fees, resulting from the Player violating these Terms of Use in any way or any other obligations resulting from using the Account.
5. Withdrawals
The Player might send a withdrawal request through the Player Account.
The Deposit funds that come from the Player payments placed through a selected payment method might only be withdrawn through the same payment method, without prejudice to paragraphs 5.4 and 5.5.
The Deposit funds that come from the Winnings might be withdrawn with any method that the Player selects, without prejudice to paragraphs 5.4 and 5.5.
A payment card withdrawal disposal might only be carried out to the amount of funds paid with the use of the particular payment card.
The Company will make its best effort to withdraw the funds through the Player’s preferred payment method. If a withdrawal using a selected method is not possible, the funds will be withdrawn through a bank transfer or other method agreed upon by the Player and the Company.
The minimum withdrawal amount is 10 €.
The company charges no fees for withdrawing funds, although there might be costs and fees coming from third-party entities. All payments of this kind will be covered out of the withdrawn funds.
The Company reserves the right to withhold a withdrawal of funds in the event of a suspicion (according to the Company’s voice), that the Player might take or perform actions recognized as fraud, violating the existing law or in other way violating the interest of the Company or causing any doubts. In such events, the Company may take, engage in, or support any investigation on the matter (including, but not limited to, by making all the information, including personal data, available to any third-party entities the Company will deem requiring this information), while the Player agrees to cooperate and support all the actions taken by the Company in this matter.
6. Intellectual property
The Website, its contents, and its features are the property of the Company and are fully protected by proper international copyright laws and other intellectual property laws.
All copyrights related to the Website and all of its contents and services are the sole property of the Company (without prejudice to paragraphs 6.6).
It is forbidden to use the rights mentioned in paragraph 6.2 without the Company’s written permission.
Simbalotto is a trademark owned by the Company and any use of it without the Company’s permission is forbidden and constitutes a violation of the Company’s rights.
All the content available on the Website is only intended for personal use. Any other use of it is forbidden and the Player will take full responsibility for any damages, costs, and expenses that might result from using it in a way that is not permitted in these Terms of Use.
All the Lottery logos and payment methods are the property of adequate entities that manage them. The Website and the Company are in no way affiliated with those entities.
7. Limitation of liability
We take no liability for violating the law, neglect, oversight, losses, data loss, or damage of any kind resulting directly or indirectly from the Player using the Website, its services, or the Player violating these Terms of Use. The Company will make its best effort to prevent faulty functioning of the Website, although, in the event of any malfunctions, the Company reserves the right to cancel or suspend the Player’s access to the services that do not function properly.
We take no liability for any errors, neglect, interruptions, deletion, defect or transmission delay, communication line malfunctions, theft, damage, unauthorized access, change of data or information, or any indirect or direct damage caused by the above. We take no liability for any technical problems of communication service providers, malfunctions of systems, computers, servers or providers, malfunctions of computer equipment, software, or for Internet traffic overload with any website.
We reserve the right to cancel, block, modify, or suspend services if, for any reason outside the Company’s control, the services cannot be delivered according to the plan
We make no guarantee for the correctness of information, or proper functioning of the software and services contained or offered on the Website, implicit or explicit. We take no liability for any harm, damage, or loss caused by relying on information or any other published body or content available on the Website.
We take no liability for any damage or loss caused as a result of using or relying on the contents of any website that the Website contains hyperlinks to. Any hyperlinks, services, funds, and information belonging to third parties that we provide or make available on the Website are not controlled by us in any way. In accordance with that, we make no guarantee regarding such services, funds, and information belonging to third parties and we are in no way liable for the Player using or relying on such services, contents, and information.
The Player declares that the Player exempts us from liability for all demands, charges, damages, losses, costs, and expenses resulting from the Player violating these Terms of Use.
We take no liability for damages, failures, or delays in carrying out the obligations resulting from these Terms of Use, especially for any unintended actions or oversight on our part that resulted in receiving an amount lower than the Winnings, not receiving Winnings or any event that caused the Operator to cancel the Player’s right to receive the Winnings for any reason. The Player hereby surrenders any claims and disputes on that matter. We also make our best effort to make sure that carrying out, processing, and collecting the Winnings go without problems.
The Company does not guarantee uninterrupted and proper functioning of the Website and its services in any way.
We make our best effort to make sure that the information on the Website is up-to-date and error-free, although it may contain errors that we take no liability for. If the Player has noticed an error, we ask the Player to notify us and we will fix it as soon as possible.
Drawing results, as provided by the Operator, will be published on the Website after being provided by the Operator. To avoid any doubts, we inform you that only the final results of a Drawing, in line with the ones provided by the Operator, will constitute a basis for the Winnings tied to a Ticket. If the results published on the Website differ from the ones published by the Operator, the ones provided by the Operator will be binding.
8. Miscellaneous
The company may hand over or in any other way change the ownership of the Website (in part or in whole) to any third-party entity without prior notice. Additionally, the Website and its services might be operated by third-party entities. The rights arising from these Terms of Use are inalienable.
Any claims or objections in relation to the Website or its services have to be delivered to the Company in written form through the available means of contact (e-mail, contact form), providing as many details as possible within 14 calendar days from the occurrence of the event that makes the basis of claims or objections. We respond to all claims or objections within 30 calendar days.
The Player agrees to receive information and communications from the Company electronically or through a cellular network. the Player may quit receiving marketing related notifications at any moment by using the cancel link included in every e-mail message we send or by contacting us through the contact form.
These Terms of Use together with the Privacy policy constitute the entirety of the agreement between the Company and the Player.
These Terms of Use together with the Privacy policy are subject to the law of the United Kingdom. the Player hereby agrees to irrevocably be subject to the sole jurisdiction of the courts of the United Kingdom to solve any disputes related to or potentially resulting from using the Website and its services.
These Terms of Use as well as the Privacy Policy were originally written in English. In the event of any incompatibilities or discrepancies between the meaning of this translation and the original English version, the English language version is exclusively applicable.
The integral parts of these Terms of use are:
- Know Your Customer Policy
- The money laundering prevention policy in the annexes to these Terms of Use.
9. Changes
In the event of significant changes to these Terms of Use, we will notify the Player of them electronically by sending a message to the Player’s e-mail address, although the Company reserves the right to make changes to these Terms of Use in a completely discrete way, without a prior notice. It is the Player’s sole responsibility to make sure that The Player checks any changes that have been made to these Terms of Use or the Privacy policy.
Any use of the Website after making changes to the Terms of Use or the Privacy Policy will be considered as accepting them.
10. Contact
If the Player has any questions or doubts, he can contact us through the available contact form on the Website.
Know Your Customer Policy
Annex 1 to Simbalotto Terms of Use
The Know Your Customer policy is growing in significance around the world, especially for banks and other financial institutions. Its purpose is to prevent theft, financial fraud, money laundering, and financing terrorist operations. The Company has a zero-tolerance policy for fraud and uses all available methods to prevent it. Any suspicious activity will be documented by us and all the accounts related to it will be closed immediately. All funds on such accounts are forfeited.
Prevention
The Company makes it its goal to make sure that the sensitive data it receives, such as account data and transactions the Player performs, is consistent and true, by using different security and fraud detection methods. Protecting the Player’s electronic transactions requires the Player to deliver certain information.
After the Player’s first payment with a particular payment card, the Company reserves the right to require the Player to provide the following documents:
A copy (scan) of a valid passport page with a photograph and signature
A copy (scan) of the payment card used to make a deposit (the front with only the last 4 digits visible, the back with the CVV code obscured)
A copy of a utility bill with personal data and the address of the residence
A signed list of performed transactions
If the Company executes its right to require the above identification documents, the Player will be notified of the need to provide documents electronically. We ask the Player to deliver the above documents as soon as possible, which will help the Player avoid delays in carrying out the Player’s transactions. Failure to deliver the required documents within 7 calendar days since receiving the information may result in suspension or deletion of the Player’s Account under the Simbalotto Terms of Use.
Documents in JPG or PDF format should be attached to the return message. No other format will be accepted.
The Company uses top-quality security standards and considers all documents to be confidential. All the files that we receive are fully protected with the use of a secure encryption level at every step of verification.
The money laundering prevention policy
Annex 2 to Simbalotto Terms of Use
The Company does not tolerate money laundering and supports battling this phenomenon. To do this, we follow the guidelines of the Joint Money Laundering Steering Group (UK). The said group is a member of the Financial Action Task Force (FATS), an international entity the purpose of which is to combat money laundering and terrorism financing. The Company runs a money laundering deterring policy. Its goals are:
- Make sure that the client has a valid identity document
- Keeping a register of identifying information
- Establishing if clients are not known terrorists or are not suspected of terrorist connections by checking personal data on adequate lists;
- Close monitoring of clients’ transactions
- Not accepting cash payments, postal orders, transactions carried out through third-party entities, currency exchanges, or Western Union transfers.
International prevention of money laundering requires financial institutions to be aware of potential attempts of such actions and abuse that may occur on clients’ accounts and introduce compatibility programs the purpose of which is deterring, exposing, and reporting suspicious activity.
The above guidelines have been implemented to protect the Website and its clients.