Are you experiencing issues while trying to buy your lottery ticket on our website? First, you have to identify the source of the problem.
Is our website not displaying in your browser at all?
This is probably because either your internet service provider or your government is blocking you from accessing our website. You can use a Virtual Private Network (VPN) to avoid being blocked – but we advise you to respect your local laws.
You are receiving a message from our website saying that your country of residence is blocked from purchasing lottery tickets on our website
For legal reasons, residents from certain countries are not allowed to purchase tickets on our website. Those currently are: The USA, The Netherlands, and Germany. While you can access our website, and even sign up for an account with us, you will not be able to make deposits or purchase lottery tickets on our website.
Your payments are failing
This is a problem that some of our customers experience. To process your payments, we work with external payment processors. Those companies all have their own rules and security measures, and we do not have any influence on their decisions to accept your payment. Some block credit cards issued from specific banks, or customers from specific countries. This is why we strive to offer multiple options to pay with credit cards. If the first method does not work, please try the next one.
You can also choose an alternative payment method, such as instant bank transfer (only for European countries within the SEPA region). And lastly, payment via cryptocurrency is always an option. Crypto payments work for practically all our customers, and if you cannot pay with any of the other methods offered on our website, you should try crypto payment.
