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My credit card transaction failed or was rejected. Why did that happen, and what can I do?

  • First, be sure that you have entered your correct card number, and that the expiration date and CVV code match the data on the back of your credit card.
  • You also must know that the minimum amount for credit card payment is €2.
  • We use external service providers, called credit card payment processors. Those processors will sometimes reject a credit card based on their risk assessment. It is also possible that your country or your bank has been blacklisted by the processor because of past attempts of fraud.
  • We try our best to select credit card processors that have a high approval rate. But we cannot guarantee that all cards will be accepted.
  • There are multiple options for credit card payment available on our website, so if the first option does not work for you, try one of the others.
  • If none of the credit card options work for you, try an alternative method like crypto payment.

Here are some of the most frequent reasons why your card payment could have been rejected:

  1. You used a card that is not a Visa or Mastercard
  2. You are logged in from a country different from the country where the card was issued. You can overcome this by using using a VPN (Virtual Private Network). A VPN can “simulate” an IP address from another country. The Opera browser has a built-in, free VPN.
  3. The country where your card was issued was blacklisted by the payment processor.
  4. If none of the above helps, there is always the Bitcoin option, which works for almost all our customers. Customers from some countries such as Iran may still need to use a VPN to use the crypto method.
  5. Consider creating a Bitcoin wallet, it can be useful for many other purposes as well.
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